Customer Service Automation: Everything You Need to Know This is where assigning rules within your help desk software can really pick up the pace. Within Groove, you create canned replies by selecting an overarching group you or your team establish (Category), naming the individual reply (Template Name), and writing it out. Every one of those…

OpenAI unveils improved version of ChatGPT, customization features at ‘DevDay’ It’s worth noting that, as with even the best generative AI models today, GPT-4 isn’t perfect. And it doesn’t learn from its experience, failing at hard problems such as introducing security vulnerabilities into code it generates. This free, more limited version of ChatGPT is quite…